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Frequently asked questions
How do I check in?
We offer a self-check-in service. The keys can be found in key safes conveniently located outside the properties.
When are the check-in/ check-out times?
You may check in from 4 pm. If you book with us directly, you may check in sooner – as long as the cleaners have finished. Check-out time is by 10 am. Later check-out times may be available upon request.
Are your properties near transport links?
Our properties are all up to a 10-minute walk from the local train stations or bus routes – all with convenient routes into nearby cities.If you decide to get a taxi, there are drop-off spots outside the properties.
What are the perks of booking directly?
When you book with us directly, you will get a big discount on your booking (bigger discounts for longer stays), the chance of an earlier check-in time, and twice as many trees planted for your stay (we plant trees for every night booked).
What is the cancellation policy?
You can cancel your booking for a 100% refund up to 2 weeks before your check-in date, and a 50% refund between 1-2 weeks before your check-in date. No refund will be given for cancellations made less than 1 week before check-in.
